Pope-style advice: humble listening

Mike (named in the transcript) delivers the advice: 'you don't listen right.' Real listening takes humility - moving your own agenda completely aside and making the other person's agenda yours. The hosts apply it to phones (a phone in hand gives everyone you've ever met the right to interrupt your wife, your kids, a grieving widow), scam calls answered mid-conversation, and half-hearted attention: one host confesses scrolling Facebook during five-hour phone calls with his girlfriend in Africa; another admits missing thirty seconds of a co-host's story while googling a poster on the wall. They close on older relatives who truly listen - eye contact, remembered details - as the model.