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Hard question March 14, 2022 · 30:14 · 7 min

Putting polished over real; putting explanations over empathy

'Putting polished over real' gets instant unanimous agreement. 'Putting explanations over empathy' earns a longer treatment: a host explains that facts don't matter when feelings have overtaken someone, using the sixth-grade crush as an analogy, but insists you never say anything untrue to comfort a person in a war zone. Another host tells of a funeral where a preacher 'preached' an unbeliever into heaven — empathetic to the room but communicating that anything goes. The verdict: meet people where they are, but don't stay there; don't rewrite the true thing to match the feeling.

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