Grief's quiet triggers and the hand on the shoulder

A host says the reality of death often hits in small moments, not big ones: at his grandmother's funeral it wasn't the service but later, seeing her car in the garage with no owner, that it landed. He recalls that the most helpful thing anyone did was a relative who walked up, put a hand on his shoulder without a word, and walked on -- the ministry of presence again. Don agrees, admitting he often leaves hospitals and funerals feeling like a complete failure for fixing nothing, then reminds himself presence was the assignment.